Customer Service Charter
Our vision: To deliver a world class library service
Our mission: To be the community’s choice for access to information, recreation and learning for life
Our service commitment: Sunshine Coast Libraries is committed to excellence in library service
Service values:
| Fairness, equity and ethical behaviour |
Continual learning and personal development |
| Openness, honesty and trust |
Respect for others |
| Customer focus |
Valuing people |
| Community awareness |
Commitment to the organisation |
| Best practice, productivity and innovation |
Teamwork |
Our Services include:
- Free membership
- An extensive range of items for loan - more than just books – DVDs, CDs, PC Software, toys
- Free borrowing for up to 30 items for 21 days
- 10 branches and 3 Mobile Library service
- Free access to Internet and wordprocessing
- An information service, available online and at all branches
- Heritage Library and Genealogy Collection
You can expect:
- Prompt, courteous service delivered in a friendly, welcoming manner
- Helpful staff who treat you respectfully
- Well maintained and accessible collections that meet your needs
- Fair and equitable access to our collections, services and programs
- A responsive and contemporary information service
You can help us by:
- Treating our staff, volunteers and other customers politely, respectfully and courteously
- Behaving in a manner which does not disturb other people’s enjoyment of the library
- Ensuring your children are supervised whilst in the library
- Treating Sunshine Coast Libraries’ facilities and property with due care
- Looking after items you have borrowed and returning them on time and complete
- Observing the policies on the use of libraries and library materials
Tell us what you think!
Please provide feedback via the Libraries contact form. This will help us to deliver a better service.
If you liked the service you have received, please select Customer Service Awards Recognition on the Libraries contact form.
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